Frequently Asked Questions
Digital Marketing
Yes, we provide comprehensive digital marketing services to help businesses grow their online presence across multiple channels. Our services include social media marketing and management (Facebook, Instagram, LinkedIn, Twitter), pay-per-click advertising (Google Ads, Facebook Ads, Instagram Ads), email marketing campaigns and automation, content marketing strategy and creation, conversion rate optimization, marketing analytics and reporting, brand strategy and positioning, and influencer marketing coordination. We create integrated marketing campaigns that work together cohesively, ensuring consistent messaging across all channels while maximizing ROI. Each strategy is tailored to your target audience, business goals, and budget.
E-Commerce
E-commerce is one of our core specializations. We build comprehensive online stores that drive sales and provide exceptional shopping experiences. Our e-commerce solutions include product catalog management with unlimited categories and variants, secure shopping cart and checkout processes, multiple payment gateway integration (M-Pesa, PayPal, Stripe, card payments), inventory management with real-time stock tracking, order management and fulfillment systems, customer account portals, promotional tools (coupons, discounts, flash sales), multi-vendor marketplace capabilities, mobile-responsive design optimized for conversions, and SEO optimization for product discoverability. Whether you're launching your first online store or scaling an existing business, we have the expertise to deliver results.
Yes, payment gateway integration is a fundamental part of our e-commerce and web application development. We have extensive experience integrating various payment systems including M-Pesa (Safaricom), Airtel Money, PayPal, Stripe, Flutterwave, Paystack, local Kenyan bank payment gateways, and international credit/debit card processors. Each integration is implemented with bank-level security, PCI compliance, automated reconciliation, and proper error handling. We also implement fallback payment methods to ensure customers can always complete purchases even if their preferred method encounters issues. Our implementations include transaction tracking, automated invoicing, and detailed financial reporting.
Yes, we specialize in building sophisticated multi-vendor marketplace platforms similar to Jumia, Amazon, or Etsy. Our marketplace solutions include vendor registration and onboarding systems, individual vendor dashboards for managing products and orders, automated commission calculation and payout systems, vendor performance analytics, customer review and rating systems, dispute resolution workflows, multi-tier product approval processes, centralized inventory management, unified shopping cart across multiple vendors, and sophisticated search and filtering. We've built successful marketplaces for various industries including fashion, electronics, food delivery, and services. Each platform is customized to your specific business model and revenue strategy.
General
Treetech Digital Solutions is a premier full-stack web design and development agency based in Nairobi, Kenya. We specialize in creating robust, scalable, and secure web solutions using cutting-edge technologies like Laravel, WordPress, Flutter, and modern JavaScript frameworks. Beyond development, we offer comprehensive SEO, digital marketing, and e-commerce solutions that help businesses establish a commanding online presence and achieve their digital transformation goals.
We are headquartered in Nairobi, Kenya, specifically in Kasarani. While we're proud to serve Kenyan businesses, our expertise extends globally. We've successfully delivered projects for clients across East Africa, Europe, and North America. Our international experience allows us to understand diverse market needs, comply with various regulations, and deliver solutions that resonate with audiences worldwide. Time zone differences are never a barrier – we maintain flexible communication schedules to ensure seamless collaboration.
We serve a diverse range of industries with specialized solutions for each sector. Our expertise spans e-commerce and retail, education and campus management, healthcare (hospitals, clinics, and laboratories), real estate and property management, hospitality and restaurant management, accounting and finance, human resources and payroll, customer service and CRM, and logistics and supply chain management. Each industry has unique challenges and requirements, and we bring deep domain knowledge to create solutions that address sector-specific needs effectively.
Treetech stands out through our comprehensive full-stack expertise, allowing us to handle every aspect of your digital presence from a single source. We don't just build websites – we architect complete digital ecosystems. Our team combines technical excellence with business acumen, ensuring solutions that are not only technically sound but also drive real business results. We maintain transparent communication throughout projects, provide ongoing support beyond launch, and focus on building long-term partnerships rather than one-off transactions. Our proven track record includes 98+ happy clients and numerous award-winning projects.
Getting Started
Starting your project with us is simple: 1) Contact Us – reach out via phone (+254724071015), email (info@treetech.co.ke), WhatsApp, or our website contact form. 2) Free Consultation – we schedule a call or meeting to discuss your needs, goals, and vision. 3) Proposal – we provide a detailed proposal including scope, timeline, and pricing. 4) Agreement – once approved, we formalize the agreement and collect the initial payment. 5) Project Kickoff – we begin discovery, assign your project team, and start building your solution. The entire process from first contact to project kickoff typically takes 1-2 weeks. We're excited to hear about your project and explore how we can help you achieve your digital goals!
Legal
Yes, absolutely. Upon final payment, you receive complete ownership of all deliverables including source code, design files, content, and documentation. We believe in full transparency and client ownership. You're never locked into using our services – though we hope you'll choose to continue working with us! We provide all necessary credentials, access rights, and documentation to allow you (or another developer) to maintain and modify the system independently. For our ready-made products, you purchase a license for use and receive the source code, allowing modifications and customization. We only retain rights to use the project in our portfolio unless you request confidentiality.
Mobile Development
Yes, mobile app development is a key service we offer. We create native and cross-platform mobile applications for iOS and Android using Flutter and React Native for cross-platform development, Swift for iOS native apps, and Kotlin for Android native apps. Our mobile apps include beautiful, intuitive user interfaces, seamless backend integration, offline functionality where needed, push notifications, in-app purchases and payment integration, real-time features, and app store submission and approval support. We've built apps for e-commerce, education, healthcare, delivery services, booking systems, and more. Each app is optimized for performance, security, and user experience across all device sizes.
Pricing
Pricing varies significantly based on project scope, complexity, and features required. As a general guide: Simple business websites (5-10 pages) start from $500-$1,500; Professional corporate websites range from $2,000-$5,000; E-commerce platforms begin at $3,000-$8,000; Custom web applications start from $5,000-$20,000; Enterprise solutions and complex systems range from $20,000-$100,000+. These are estimates – final pricing depends on your specific requirements. We provide detailed, itemized quotes after understanding your needs. We also offer flexible payment plans for larger projects, breaking them into milestones. Request a free consultation and quote by contacting us at +254724071015 or info@treetech.co.ke.
Yes, we understand that significant digital investments require financial flexibility. For projects over $3,000, we offer structured payment plans typically broken into milestones: 30% upon project commencement, 40% at the midpoint/design approval, and 30% upon completion and launch. For larger enterprise projects, we can arrange custom payment schedules spanning 6-12 months. We also accept payment via M-Pesa, bank transfer, PayPal, and card payments. For ongoing services like SEO and maintenance, we offer convenient monthly billing. Our goal is to make professional digital solutions accessible to businesses of all sizes.
Process
We follow a proven, transparent development process: 1) Discovery and Planning – we meet to understand your business, goals, and requirements, then create a detailed project plan and timeline. 2) Design Phase – wireframes and mockups for your review and feedback, typically 2-3 revision rounds. 3) Development – we build your solution following best practices, with regular progress updates. 4) Testing – comprehensive quality assurance across devices and browsers. 5) Training – we train your team on managing and using the system. 6) Launch – carefully planned deployment with minimal disruption. 7) Support – ongoing maintenance and support as needed. Throughout, you have a dedicated project manager and can track progress in real-time through our project management system.
Products
Absolutely! We offer a range of professionally developed, ready-to-deploy software solutions including Restaurant Management System with POS, table management, and kitchen display; School Management System covering students, teachers, parents, and administration; Property Management System for real estate and landlords; HR and Payroll Management System with attendance tracking; Cloud-Based POS System for retail businesses; CRM Software for customer relationship management; Hospital and Clinic Management System; Service Booking and Appointment Software; and Loan and Savings Management System. Each product is fully documented, comes with installation support, and can be customized to your specific needs. You can view demos on our website or contact us via WhatsApp at +254724071015 for quick inquiries and pricing.
Yes, all our software products can be extensively customized to match your exact business requirements and workflows. While our products come with comprehensive features out of the box, we understand that every business operates differently. We can add custom features, modify existing functionality, integrate with your current systems, customize the user interface to match your brand, add specialized reports and analytics, and implement industry-specific requirements. The customization process typically takes 2-6 weeks depending on the scope of changes. We also provide training for your team on both standard features and custom modifications to ensure successful adoption.
SEO
Our comprehensive SEO services are designed to improve your search visibility and drive qualified organic traffic. We provide in-depth keyword research and strategy development focused on Kenyan and international markets, comprehensive on-page optimization (content, meta tags, headers, internal linking), technical SEO (site speed, mobile optimization, schema markup, XML sitemaps), local SEO for Nairobi and Kenya-wide visibility, content strategy and creation optimized for search and users, link building through ethical white-hat methods, competitor analysis and market research, Google My Business optimization, regular reporting and analytics, and ongoing optimization based on performance data. Our SEO strategies are data-driven, transparent, and focused on sustainable, long-term results rather than risky shortcuts.
SEO is a long-term strategy, and realistic expectations are important. Typically, you'll start seeing initial improvements in 3-4 months, with significant results appearing in 6-12 months. The timeline depends on several factors: your industry competitiveness, current website status, quality of existing content, domain age and authority, and the aggressiveness of competitors. We provide monthly progress reports showing ranking improvements, traffic growth, and keyword performance. While some agencies promise overnight results, we focus on sustainable growth that builds over time. Many of our clients see 200-400% increases in organic traffic within the first year, with continuous growth thereafter.
Support
Yes, comprehensive post-launch support is a cornerstone of our service. We offer multiple maintenance packages including monthly security updates and patches, regular backups with disaster recovery, performance monitoring and optimization, bug fixes and troubleshooting, content updates and changes, feature enhancements, 24/7 uptime monitoring, technical support via phone, email, and WhatsApp, and priority response times. Our basic maintenance package starts at affordable monthly rates, with more comprehensive packages available for mission-critical applications. We also offer pay-as-you-go support for clients who prefer flexibility. All our packages include detailed monthly reports showing what was done and system health status.
We take uptime seriously and have protocols in place for rapid response. All sites on our maintenance plans include 24/7 uptime monitoring – we're often alerted to issues before you notice them. Our response times vary by plan: Priority clients receive response within 1 hour, standard plans within 4 hours, and basic plans within 24 hours. We maintain regular backups so we can restore your site quickly if needed. For e-commerce and mission-critical applications, we recommend our premium support package which includes redundant hosting, automatic failover, and guaranteed 99.9% uptime. We also provide post-incident reports explaining what happened and steps taken to prevent recurrence.
Technical
We work with modern, industry-standard technologies chosen specifically for each project's requirements. For backend development, we specialize in Laravel (our primary framework), PHP, Node.js, and Python. Our frontend expertise includes React, Vue.js, Alpine.js, and vanilla JavaScript. We use MySQL, PostgreSQL, and MongoDB for database management, and Redis for caching. Our mobile development utilizes Flutter and React Native. We deploy on AWS, DigitalOcean, and other cloud platforms with Docker containerization. For CMS projects, we're WordPress experts. We stay current with technology trends while favoring proven, maintainable solutions over bleeding-edge experiments.
Security is paramount in everything we build. Our security measures include SSL certificate implementation for encrypted connections, secure coding practices following OWASP guidelines, regular security audits and vulnerability assessments, SQL injection and XSS attack prevention, secure password hashing and authentication, regular software updates and patches, firewall configuration and DDoS protection, daily automated backups stored securely offsite, two-factor authentication for admin areas, and compliance with data protection regulations including GDPR where applicable. For e-commerce and applications handling sensitive data, we implement additional security layers including PCI DSS compliance, advanced encryption, and security monitoring. We also provide security training for your team.
Web Development
Our web development services encompass the full spectrum of modern web solutions: Custom website design and development tailored to your brand and business needs; Responsive web design that ensures perfect experiences across all devices; E-commerce development with secure payment integration and inventory management; Content Management Systems (CMS) that empower you to manage your content independently; API development and integration for connecting disparate systems; Progressive Web Applications (PWAs) that combine web and mobile app benefits; Web application development for complex business processes; and ongoing website maintenance and support. Each service is backed by our commitment to quality, security, and performance.
Absolutely! Website redesign is one of our core services. We understand that businesses evolve, and your website should evolve with you. Our redesign process begins with a comprehensive audit of your current site – analyzing what works, what doesn't, and where opportunities lie. We examine user behavior, conversion funnels, technical performance, and SEO factors. Then we create a strategic redesign that improves aesthetics, enhances functionality, boosts performance, and increases conversions. Whether you need a complete overhaul or strategic improvements, we ensure a smooth transition that preserves your SEO value while delivering a modern, high-performing website.
Project timelines vary based on complexity, scope, and requirements. A simple business website with 5-10 pages typically takes 2-4 weeks from kickoff to launch. Complex corporate websites with custom features require 6-8 weeks. E-commerce platforms generally need 8-12 weeks depending on the number of products and integrations. Custom web applications and enterprise solutions can take 3-6 months or more. During our initial consultation, we provide a detailed timeline based on your specific needs. We break projects into clear milestones with defined deliverables, ensuring you have visibility into progress throughout the development process.
WordPress
WordPress custom development is one of our specialties. We create fully custom WordPress themes built from the ground up to match your brand and business requirements – not modified templates. Our themes are responsive, SEO-optimized, fast-loading, and easy to use. For plugins, we develop custom functionality that extends WordPress capabilities precisely for your needs, whether that's custom booking systems, membership platforms, integration with third-party services, or complex business logic. All our WordPress development follows WordPress coding standards, is fully documented, and includes training for your team. We also provide long-term maintenance and support to keep your WordPress site secure and up-to-date.
Yes, we handle complete website migrations to WordPress with zero downtime and no data loss. Our migration process includes comprehensive content migration (pages, posts, media), preserving SEO value through proper redirects, database migration and optimization, design recreation or improvement, URL structure preservation, thorough testing before going live, and post-migration support. We've successfully migrated sites from various platforms including Joomla, Drupal, custom CMS systems, and static HTML sites. The migration process typically takes 2-4 weeks depending on site size and complexity. We ensure your new WordPress site is faster, more secure, and easier to manage than your previous platform.